Compliance

Eezy Track Ltd specialises in tracking, valuation, repossession, storage, and auctioneering solutions for the financial, leasing, and insurance industries. All our IT systems can be fully integrated into the client's systems, resulting in efficient and cost-effective solutions. We aim to provide honest, efficient, and reliable services in the shortest possible time to our corporate and individual clients through the use of our digital platforms.

Our Mission
To provide the best service in the industry with efficiency, integrity, and reliability.

Our Vision
To be the preferred supplier for the financial, leasing, and insurance industries in vehicle valuation, tracking and fleet management, repossession, storage, and auctioneering services.

Our Values
Integrity - We operate on strong moral principles and the highest standard of ethical behaviour.
Reliability - We consistently offer high-quality solutions and services to our clients.
Efficiency - We work in a timely manner, ensuring our clients of the best possible service delivery.

Customer Service Charter
Our service commitment to you is that we shall:

• Provide you with prompt, friendly, and quality customer service at all times
• Avail you with clear, accurate, and timely information in all our dealings
• Handle all your requests and queries professionally, and within 20 minutes
• Listen to you, understand you, and involve you in resolving any complaints you may have within 24 hours

Please feel free to lodge any queries, complaints, and compliments with us through any of our branches countrywide, our call centre line, our customer care email, or our social media pages. In the unfortunate event that you feel your issue was not well handled, feel free to escalate it to our Customer Service Manager.

This Environmental & Social Policy sets out the guidelines applicable to Eezy Track Ltd ("the Company"). The Company is committed to promoting environmentally sound and sustainable development in its investments, where efficient systems and promptness in service delivery are the hallmark of its operations. The Company believes that sustainable development is a fundamental aspect of sound business management.

Policy Statement
The Company believes that serving its clients with innovative products and first-class customer service goes hand in hand with managing the environmental and social (E&S) implications of business activities and risk management. As a responsible corporate citizen, the Company is convinced that economic performance is closely linked to respecting the E&S concerns of its stakeholders - employees, clients, communities and investors.

To this end, the Company commits to:

• Comply with local E&S legislation and align with international E&S standards, including the European Development Finance Institution's Exclusion List, the International Finance Corporation's Performance Standards, the ILO's Declaration on Fundamental Principles and Rights at Work, and the Customer Protection Principles
• Respect all internationally recognised human rights, understood as the International Bill of Human Rights
• Develop and implement an E&S management system (ESMS) covering its business and decision-making process, including assigned E&S roles and responsibilities, an emergency-response framework, and procedures allowing stakeholders to express their grievances
• Establish a focused E&S training programme for management and employees
• Maintain open and transparent communication with employees, clients, suppliers, shareholders and other stakeholders regarding E&S issues
• Periodically communicate on its E&S performance to employees, clients, shareholders and investors
• Allocate the necessary resources towards the implementation of this policy

Policy Ownership and Review
The Group CEO is the overall owner of this policy, and the Group Director - Human Resources is the policy administrator. As part of a continuous improvement approach, this policy is reviewed and updated on an annual basis, or when necessitated by internal changes.

We at Eezy Track Limited ("Eezy Track" or "the Company") take our responsibilities under data protection laws in Kenya, and internationally, seriously. This policy explains how we collect, use, disclose and process the personal data you provide to us, and helps you make an informed decision before giving us access to your personal data. It should be read together with our Terms and Conditions. This statement applies to all customers, suppliers, and clients who have any business dealings with the Company.

Collection of Information
We collect your personal information with your knowledge and consent when you, among other things: apply for a product or service; ask for more information or contact us with a query or complaint; respond to or participate in a survey, promotion or competition; interact with us as a supplier; visit any of our premises; or interact with our sales agents. We may also collect information from credit-reference bureaus, fraud-prevention agencies, and business directories.

What Information Is Collected
This includes, but is not limited to: your identity (name, photograph, address, phone number, ID details, date of birth, email, age, gender); your account and banking information; transaction information from M-Pesa and bank statements; earnings details from payslips; records of your contact with us (including recorded calls or social media interactions); movement information through tracking; and vehicle log book information.

Use of Information
We may use your information to: process applications, payments and instructions; respond to queries; verify your identity for regulatory compliance; assess suitability for products and services; carry out credit checks and scoring; keep you informed about new products (unless you opt out); comply with legal or regulatory requirements; support quality control and training; understand and improve our products and services; prevent and detect fraud or other crimes; and administer our online platforms.

Lawful Basis for Processing
We process your personal information based on: performance of a product/service agreement with you; our legitimate business interests; compliance with a mandatory legal obligation; consent you provide; public interest; or your vital interest.

Retention of Information
We retain your personal data in line with our legal and regulatory obligations and for business purposes - in most cases for seven years from the end of your relationship with us. Anonymised information that can no longer be associated with you may be held indefinitely.

Disclosure of Information
We respect the confidentiality of the personal data you provide, and any disclosure is made in accordance with applicable law. We may disclose your information to law-enforcement or regulatory authorities acting under lawful mandate; our associates, partners or agents involved in delivering our products and services; fraud-prevention and anti-money-laundering agencies; government databases for identity verification; debt-collection agencies; and survey agencies acting on our behalf. We will not release information to any party acting beyond its legal mandate.

Marketing
We may use your personal data for market research, surveys, and marketing purposes. You can ask us to stop sending marketing messages at any time, by writing to us, using the opt-out option on a marketing message, or contacting us directly.

Your Rights
Subject to legal and contractual exceptions, you have the right to: be informed that we are collecting your personal data; access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data (subject to our legal obligations); object to or withdraw consent for processing; and request restricted processing. To exercise any of these rights, contact us using the details below.

Safeguarding of Information
The Company has technical and operational measures in place to ensure the integrity and confidentiality of your data, including access controls, physical and environmental security, and ongoing monitoring and compliance.

Cookies
We may use cookies and similar technologies on our websites, apps and in our emails to let you navigate between pages, remember your preferences, and improve your online experience.

How to Contact Us
If you have questions about this policy, you can email us at dataprotection@eezygroup.net or submit a request via our digital platforms. You also have the right to lodge a complaint with the relevant supervisory authority responsible for personal data protection in the Republic of Kenya.

This statement was most recently updated on 15 December 2020 (Version 01). The Company reserves the right to amend this statement at any time.