Data Privacy

We at Eezy Track Limited ("Eezy Track" or "the Company") take our responsibilities under data protection laws in Kenya, and internationally, seriously. This policy explains how we collect, use, disclose and process the personal data you provide to us, and helps you make an informed decision before giving us access to your personal data. It should be read together with our Terms and Conditions. This statement applies to all customers, suppliers, and clients who have any business dealings with the Company.

Collection of Information
We collect your personal information with your knowledge and consent when you, among other things: apply for a product or service; ask for more information or contact us with a query or complaint; respond to or participate in a survey, promotion or competition; interact with us as a supplier; visit any of our premises; or interact with our sales agents. We may also collect information from credit-reference bureaus, fraud-prevention agencies, and business directories.

What Information Is Collected
This includes, but is not limited to: your identity (name, photograph, address, phone number, ID details, date of birth, email, age, gender); your account and banking information; transaction information from M-Pesa and bank statements; earnings details from payslips; records of your contact with us (including recorded calls or social media interactions); movement information through tracking; and vehicle log book information.

Use of Information
We may use your information to: process applications, payments and instructions; respond to queries; verify your identity for regulatory compliance; assess suitability for products and services; carry out credit checks and scoring; keep you informed about new products (unless you opt out); comply with legal or regulatory requirements; support quality control and training; understand and improve our products and services; prevent and detect fraud or other crimes; and administer our online platforms.

Lawful Basis for Processing
We process your personal information based on: performance of a product/service agreement with you; our legitimate business interests; compliance with a mandatory legal obligation; consent you provide; public interest; or your vital interest.

Retention of Information
We retain your personal data in line with our legal and regulatory obligations and for business purposes - in most cases for seven years from the end of your relationship with us. Anonymised information that can no longer be associated with you may be held indefinitely.

Disclosure of Information
We respect the confidentiality of the personal data you provide, and any disclosure is made in accordance with applicable law. We may disclose your information to law-enforcement or regulatory authorities acting under lawful mandate; our associates, partners or agents involved in delivering our products and services; fraud-prevention and anti-money-laundering agencies; government databases for identity verification; debt-collection agencies; and survey agencies acting on our behalf. We will not release information to any party acting beyond its legal mandate.

Marketing
We may use your personal data for market research, surveys, and marketing purposes. You can ask us to stop sending marketing messages at any time, by writing to us, using the opt-out option on a marketing message, or contacting us directly.

Your Rights
Subject to legal and contractual exceptions, you have the right to: be informed that we are collecting your personal data; access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data (subject to our legal obligations); object to or withdraw consent for processing; and request restricted processing. To exercise any of these rights, contact us using the details below.

Safeguarding of Information
The Company has technical and operational measures in place to ensure the integrity and confidentiality of your data, including access controls, physical and environmental security, and ongoing monitoring and compliance.

Cookies
We may use cookies and similar technologies on our websites, apps and in our emails to let you navigate between pages, remember your preferences, and improve your online experience.

How to Contact Us
If you have questions about this policy, you can email us at dataprotection@eezygroup.net or submit a request via our digital platforms. You also have the right to lodge a complaint with the relevant supervisory authority responsible for personal data protection in the Republic of Kenya.

This statement was most recently updated on 15 December 2020 (Version 01). The Company reserves the right to amend this statement at any time.