Grievance Procedure

We are committed to making a prompt and thorough response to any submission received. Stakeholders are encouraged to lodge grievances in writing through a letter, email, or through our contact channels.

The following email address should be used to lodge written grievances: grievance@eezygroup.net. Grievances may also be lodged via telephone or verbally at any of our offices. We will acknowledge all messages within two days and provide a full response within seven working days.

Types of Grievances We Handle
We accept grievances covering a wide range of concerns, including: product or service quality complaints; discrimination or harassment; environmental concerns; sexual harassment; unfair treatment; contractual disputes; health and safety concerns; workplace mismanagement; unresolved customer service issues; pay or benefits discrepancies; impact on local communities; violations of company policy; ethical and business integrity concerns; work-life balance concerns; data privacy and security issues; disciplinary actions or termination disputes; and human rights concerns.

When lodging a grievance, please include your full name and contact details, the type of stakeholder you are (staff, community member, contractor, supplier, or other), the date and nature of the grievance, and a detailed account of what occurred, including the names of any persons involved, if applicable.