Customer Service Charter

Eezy Group specializes in tracking, valuation, asset recovery, storage and asset disposal solutions to the financial, leasing and insurance industries as well as private individuals. All our IT systems can be fully integrated into the client’s systems, resulting in efficient and cost-effective solutions. We aim to provide honest, efficient and reliable services in the shortest possible time to our Corpo rate and individual clients through the use of our digital platforms.

Our Mission

To provide the best service in the industry with efficiency, integrity and reliability.

Our Vision

To be the preferred supplier for the financial, leasing and insurance industries in vehicle valuation, tracking and fleet management, recovery, storage and vehicle sale facilitation services.

Our Values

Integrity-We operate on strong moral principles and the highest standard of ethical behavior. Reliability-We consistently offer high quality solutions and services to our clients. Efficiency-We work in a timely manner, ensuring our clients of the best possible service delivery Innovation - In an ever-changing IT world, we strive to stay ahead of the game and continually look for ways of improving our systems

CUSTOMER SERVICE CHARTER

This charter covers Eezy Group and its affiliated companies, (collectively referred to as “Eezy Group ). Companies under Eezy Group include: Eezy Track Limited in Kenya, Tracknav-SMC Limited in Uganda, Tracknav (TZ) Limited in Tanzania and Zampath Tracking Limited in Zambia

Our service commitment to you is that we shall:

• Provide you with prompt, friendly and quality customer service at all times

• Avail to you clear, accurate and timely information in all our dealings

• Handle all your requests and queries professionally

• Listen to you, understand you and involve you in resolving any complaints you may have in the least time possible.

Please feel free to lodge any queries, complaints and compliments with us through:

1. Any of our branches countrywide.
2. Our Call Centre lines:

• Kenya : +254 709 335 003

• Uganda : +256 200 260 700

• Tanzania : +255 754 436 617

• Zambia : +260 761 197 777

3. Our customer experience email: customercare@eezygroup.net

In the unfortunate event you feel that your issue was not well handled, feel free to escalate to us through, info@eezygroup.net